Our Guarantee To You
Our goal is for you to be so
completely satisfied with our quality products, timely response, and friendly, professional
customer service that we will earn you as a customer for life. We are
genuinely committed to going the extra mile and outperforming our competitors. Therefore, we
back all of our products with a 100% (risk-free) customer satisfaction
guarantee. You simply cannot go wrong with anything you order from us
online! If
you aren't completely thrilled with your order for whatever reason, we insist
that you simply return it at our expense for a full refund. We only
ask that you call and let us know where we have gone wrong so we can attempt
to make it right for you. This will also allow us the opportunity to know how we can improve our
products and services in the future.
We really are going out on a limb here. Obviously, personalized note cards
and holiday cards
cannot be resold; any returned orders have to be discarded
and are a total loss for us. We hope that by offering this
total-satisfaction
guarantee, you will see the absolute level of confidence we have in our
manufacturers, the quality of their products and their work.
Please call us immediately if anything goes wrong with your order, so we can
make it right and not delay you too much in giving your gift or
sending your invitations or cards! You can
always contact me personally at 888.384.1114 or by
if that is more convenient. Even during
the busiest part of the Holiday season, if I am unavailable when you call, I guarantee
you that I will get back to you as soon as possible. |
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